Customer Continuing Education

When you choose a software company for a critical function within your organization such as replenishment, you want to know that the company will be there to help you and answer any questions you have.  That’s where K3S really shines.  We pride ourselves on the high level of support we provide to our customers and constantly look for better ways to help them become experts on our system.

The first step in accomplishing this was the introduction of our wiki.  The wiki is our online user’s guide.  Just like a search on Google, the wiki allows you to quickly search for the answers to any questions you have.  Simply type a few key words for the steps you are trying to complete, and the wiki will go out and find any information that addresses that topic.

Second, we added an email support system.  While email support is certainly nothing new, the new ticket system ensures you will deal with one support representative from the time you send the email to the time your issue is resolved.  In addition, it allows us to track our support emails better to see if the same topics are repeated.

Finally, starting in 2011, we will conduct monthly webinars open to all of our customers.  Each month, we will cover a different topic relating to K3S-Replenish®.  These webinars are designed for 3 purposes.  First, as new buyers are hired into your company, these calls are an excellent way to get them up to speed.  Second, experienced buyers can use these calls to stay sharp on the system.  Finally, as new functionality is introduced into K3S-Replenish®, we can teach the new features to all of our customers at the same time!

All of this, as well as occasional onsite visits, is included in the annual maintenance for our customers at no additional cost.